Once our fulfillment team has packed and shipped your order, you should receive an email confirmation with tracking.

If you haven't received a shipping confirmation within 2 business days of placing your order feel free to shoot us an email to hello@ohanasurfcompany.com.

Does your tracking say "delivered" but you haven't received your package yet? 

Start by checking in abnormal spots such as your porch, with your neighbors, leasing office of an apartment, etc. Every now and then the mail carriers leave packages in odd spots.

Occasionally mail carriers will mark a packaged delivered before the package is actually left at your shipping address. Please allow 2 business days after your order is marked "delivered" to see if it arrives slightly later than expected.

If your package still hasn't arrived and you aren't having luck finding it then please send us an email to hello@ohanasurfcompany.com or fill out the contact form here. We'll get back to you ASAP!

Standard shipping on US orders is $4.49, but we offer free shipping on all US orders over $35!

International Shipping: We work with a variety of carriers to offer worldwide international shipping. Shipping is calculated at checkout for international orders based on your location.

We aim to get the right product(s) sent out the first time, but we are only human and mistakes happen! We are so sorry if we sent you the wrong item and will get you the correct item ASAP.

Please send us an email to hello@ohanasurfcompany.com with your Name, Order Number (#12345), a picture of the item you received, and a message about what you should have received. We'll reply ASAP and fix the issue!

If your order arrived broken:

Please send us an email to hello@ohanasurfcompany.com with an image and your order number (#12345) so we can send you a replacement!

If your bracelet broke after wearing it:

Life happens! If your bracelet broke within 14 days of delivery we will send you a free replacement. If you are outside of the 14 day window, we offer a LIFETIME WARRANTY - $4 Replacement on all bracelets! To request either replacement, please send us an email with what happened, a picture, and your order number (#12345). We will help you get the issue fixed ASAP!

Yes. We offer worldwide shipping!

Duty (or customs tariffs) is set by the destination country customs authorities. Check your local customs authority website for the latest updates on Value Added Tax (VAT) rates, customs tariffs and other fees.

Ohana Surf Company holds no responsibility for any such charges, duties or value added taxes that may be imposed by any relevant tax authority and any such duties or value added taxes may be charged to and payable by customers in addition to the price stated for the goods on this site.

We get it, life happens! Sometimes a bracelet will get scratched, damaged, or comes untied. That's why every purchase includes our LIFETIME WARRANTY.

For just $4 + shipping, we will replace your bracelet with a brand new one! The replacement will be the exact same bracelet as the original purchase unless we are sold out. If sold out, you may choose any bracelet of equal or lesser value as your replacement.

To claim your $4 replacement, send us an email to hello@ohanasurfcompany.com with your Order Number (#12345), Picture of Bracelet, and a note stating you would like to use the lifetime warranty.

We offer 30 days from the time your order arrives to return or exchange your order.

Start a return now.